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Easy Returns

How to Return a Damaged or Incorrect Item:

If your item arrives broken or damaged, if you receive the wrong product, or if your product is defective in any way, we will arrange for the item to be collected and returned to us at no cost to you. Once the item is received back to the store we will contact you to organise a replacement or refund. To return a damaged, defective or incorrect item, please email orders@horkans.com or call our team on 094 9031435 to arrange pick-up.

3 Easy Ways to Exchange or Return Your Unwanted Purchase:

Your satisfaction is our top priority. So if you decide that your purchase is not going to work out or you simply don’t want it anymore, you can return the new and unused item to us for an exchange or refund.

1. Return To Any Horkans Store

For exchanges only – simply bring a copy of your e-mailed receipt along with the item to any of our Horkans branches for an exchange.

2. Return By Post Or Courier

Send the item back to us via post or courier, making sure you include your order number and also a contact phone number in the package. When we receive the item back to the store and there is no sign of wear or damage, we will call you to arrange your refund or exchange. The address to return packages to is:

Horkans Garden Centre
Co. Mayo
F23 FC90

094 903 1435

3. Let Us Do It For You

Don’t have time to go to the post office? Call us on 094 903 1435 and we will arrange for the item to be picked up and brought to us using our courier. This is at a cost of €6.50, which will be deducted from the total amount to be refunded or the exchange amount.

Please Note: All items to be exchanged must be returned in their original condition, including the manufacturer’s packaging, tags, documentation and any accessories. Packages must be returned within 14 days of receiving your order. 

Questions About Our Returns Policy?
If you still have any questions about our returns policy, please email orders@horkans.com or us on 094 903 1435.

If you are unhappy with the products or services you have received from us please email us at orders@horkans.com. You can also submit your complaint to an online dispute resolution process operated by the European Commission by clicking on this link.

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